💰 Revenue not lost
Every outage has a price tag: abandoned carts, SLA fines, customers who quietly leave. When your SRE team prevents a 3am cascade failure, they aren't "keeping the lights on"—they're holding back a specific dollar amount from evaporating. The wins are invisible; the losses are headline news. 📉➡️📰
⏱️ Engineering hours saved
Toil is a tax. Every hour your product team spends paging through logs or babysitting deploys is an hour not shipping. Good platform work reclaims those hours—ten engineers saving two hours a week equals a full extra headcount of focused product work. 🚀
⚠️ Why this is hard
Finance teams hate paying for disasters that didn't happen. "But we didn't go down" is a tough sell. These metrics require patience—they pay out over quarters, not sprints. 📊